Terms of Service
Last Updated: September 30, 2026 · Effective Date: January 1, 2026
These Terms of Service ("Terms") govern your access to and use of software, AI products, APIs, and consulting services provided by GCR Innovations ("we", "us", or "our"). By accessing our products or entering into a service agreement, you agree to be bound by these Terms.
1. Service Offerings
GCR Innovations designs, builds, and maintains commercial artificial intelligence software. Our offerings include:
- Custom Software Development: Building bespoke AI systems, integrations, and tailored workflow engineering directly for our clients.
- SaaS Platforms: Providing access to our proprietary software-as-a-service solutions, including omnichannel conversational AI and workflow engines.
- Consulting & Audits: Technical reviews, AI readiness assessments, and architecture roadmap design.
2. Intellectual Property & Customer Data Ownership
You retain 100% ownership of all proprietary materials, customer documents, databases, brand assets, and conversation logs submitted to or processed through our systems.
GCR Innovations grants you a non-exclusive, revocable license to access our SaaS software for the duration of your subscribed agreement. For custom enterprise contracts, full code assignment and IP transfer clauses are executed as specified in the individual Master Services Agreement (MSA).
3. Acceptable Use Policy
When deploying or interacting with our AI systems, you agree not to:
- Deploy conversational bots for illegal phishing, deceptive spam, or unauthorized marketing.
- Attempt to bypass system security, jailbreak LLM guardrails, or probe vulnerabilities without explicit written authorization.
- Transmit abusive, defamatory, or unlawful content through our API endpoints or messaging connectors.
- Violate third-party messaging policies (such as WhatsApp Business Messaging Policy).
4. Service Level Agreements & Support
We provide production monitoring and technical maintenance to guarantee reliable availability for active business deployments. Targeted uptime SLAs, response time guarantees, and emergency support channels are governed by each customer's specific subscription tier or Enterprise SLA document.
5. Limitation of Liability
To the maximum extent permitted by applicable Indian law, GCR Innovations shall not be liable for indirect, punitive, or consequential damages resulting from downtime, network provider outages (such as Meta/WhatsApp API downtimes), or third-party cloud infrastructure failures. Our maximum cumulative liability is limited to the fees paid by the client in the 3 months preceding the claim.
6. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts situated in Udaipur, Rajasthan, India.